FAQ
- Can I get a bank account if I have a bad credit rating?
- Can I get a bank account if I'm bankrupt?
- Can I have my wages paid into my account?
- Why are there two accounts?
- How much does the account cost?
- Can I arrange Direct Debits and standing orders?
- Do you offer internet banking?
- What if I'm self employed?
- Will you send me statements?
- How do I set up an account?
1. Can I get a bank account if I have a bad credit rating?
We don't carry out credit checks, so your credit rating doesn't matter at all - whatever your financial past, you could open an account with thinkbanking.
2. Can I get a bank account if I'm bankrupt?
Many basic bank accounts aren't available to undischarged bankrupts, but our account is. As long as you're a UK resident aged 18 or over, you can open an account with us as soon as you've proved your identity and returned your signed application form.
3. Can I have my wages paid into my account?
Yes. It'll be paid into your Salaries Account - the account that's used to pay your monthly bills.
4. Why are there two accounts?
It's an essential part of the budgeting service we provide to every one of our banking customers. When your income comes into your Salaries Account, we make sure there's enough set aside to pay for all your regular commitments you've told us about (mortgage / rent, utilities, insurance, etc.). The rest of your money is transferred to your Card Account - so you know you can spend this money in any way you wish, without worrying about missing important bills.
5. How much does the account cost?
There's a one-off set-up cost of £25 for a single account and £30 for a joint account, which is taken out of the first income that's paid into your account. Once your account is up and running, we charge a monthly operation fee of £14.50 for a single account and £21.25 for a joint account. This monthly fee will be taken out of the first income paid into your account every month.
6. Can I arrange Direct Debits and standing orders?
Yes. What's more, we'll make sure that enough of your income is kept back (in your Salaries Account) to make those payments every month.
7. Do you provide internet banking?
Yes we do. Our internet banking service lets you:
- Make one-off payments.
- Set up and amend standing orders.
- Check your balances on both your accounts.
- View the last 3 months' worth of transactions on both your accounts.
- Order paying-in books.
- View your regular incomes, standing orders & Direct Debits.
- Report lost or stolen cards.
8. What if I'm self employed?
We can provide you with a personal bank account - but we don't provide business banking services. As such, your bank account must not be used as a business account.
9. Will you send me statements?
Yes. We'll send you regular statements for both your accounts.
10. How do I set up an account?
It's easy. Just call one of our banking advisers on 0800 195 2912 - or fill in the application form on this page.